TERMS AND CONDITIONS

These Terms and Conditions (“Terms”) govern your use of [BUSINESS NAME]’s website and washing machine repair services in Missoula, Montana. By booking a service, calling us, or using our website, you agree to these Terms. If you do not agree, please do not use our services.

H2: Services Provided

[Paragraph]: [BUSINESS NAME] provides diagnostic and repair services for residential washing machines across all major brands, including Whirlpool, Samsung, LG, GE, Maytag, Speed Queen, Electrolux, and Bosch. Services are provided within Missoula, MT and surrounding areas, including zip codes 59801, 59802, 59803, and 59804.

Scheduling and Appointments

• Appointments can be booked by phone or through our website.
• We provide an estimated arrival window for each appointment. While we make every reasonable effort to arrive within that window, exact timing can be affected by factors outside our control, including prior job duration and traffic.
• We will contact you if we expect a significant delay.
• Cancellations or rescheduling requests should be made as early as possible; repeated same-day cancellations may result in a scheduling fee.

Diagnosis and Pricing

• A diagnostic fee of $[AMOUNT] applies to determine the cause of your washing machine issue. This fee is waived if you proceed with the recommended repair.
• After diagnosis, we provide a fixed price for the repair before any work begins. This price will not change unless additional problems are discovered during the repair, in which case we will inform you and obtain approval before proceeding.
• Payment is due upon completion of the repair unless otherwise agreed in writing.

Parts and Workmanship Warranty

• All repairs include a 12-month parts warranty and a 90-day labor warranty, covering defects related to the specific repair performed.
• This warranty does not cover unrelated failures, damage caused by misuse, power surges, flooding, or issues arising after the warranty period.
• To make a warranty claim, contact us directly with your original invoice or appointment confirmation.

Customer Responsibilities

To ensure a safe and efficient repair, customers agree to:

• Provide accurate information about the appliance and the issue when booking
• Ensure clear access to the washing machine at the time of the appointment
• Disclose any known hazards (such as prior electrical or plumbing issues) that may affect the repair
• Be present, or have an authorized adult present, during the service visit

Limitation of Liability

[BUSINESS NAME] will perform all repairs with reasonable care and skill. However, we are not liable for:

• Pre-existing damage or defects unrelated to the repair performed
• Failures of components not serviced during the visit
• Indirect or consequential damages, including water damage resulting from a pre-existing condition not disclosed prior to service
• Delays caused by parts availability, weather, or circumstances beyond our reasonable control

Our total liability for any claim related to a repair is limited to the amount paid for that specific service.

Cancellation and No-Show Policy

• We ask for at least 2 hours’ notice to cancel or reschedule an appointment.
• Repeated no-shows or last-minute cancellations without notice may result in a trip fee for future bookings.

Replacement Parts

We use manufacturer-compliant parts for all major brand repairs whenever possible. In cases where original manufacturer parts are unavailable or cost-prohibitive, we will inform you and discuss alternative options before proceeding.

Website Use

By using our website, you agree not to:

• Use the site for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Copy or reproduce website content without permission
• Submit false or misleading information through our booking form

Intellectual Property

All content on this website including text, images, logos, and design is the property of [BUSINESS NAME] unless otherwise noted, and may not be copied or reused without written permission.

Governing Law

These Terms are governed by the laws of the State of Montana, without regard to conflict of law principles. Any disputes arising from these Terms or our services will be handled in the appropriate courts of Missoula County, Montana.

Changes to These Terms

[Paragraph]: We may update these Terms from time to time. Continued use of our website or services after changes are posted constitutes acceptance of the updated Terms. The “Last Updated” date above reflects the most recent revision.

Contact Us

Questions about these Terms and Conditions can be directed to:

[BUSINESS NAME] Serving Missoula, MT (zip codes 59801, 59802, 59803, 59804) Phone: [PHONE NUMBER] Email: [EMAIL ADDRESS]