Privacy Policy
Who we are
We provides washing machine repair services to homeowners across Missoula, Montana. This Privacy Policy explains what information we collect when you visit our website or book a repair, how we use it, and the choices you have. By using our website or booking a service with us, you agree to the practices described below.
Information We Collect
We collect information in a few different ways, depending on how you interact with us.
Information You Provide Directly
When you fill out our booking form, call us, or contact us by email, we may collect:
- Full name
- Phone number
- Email address
- Home address (street, city, state, ZIP code)
- Details about your washing machine (brand, model, and the problem you’re experiencing)
- Preferred appointment date, time, and contact method
Information Collected Automatically
When you visit our website, our hosting and analytics tools may automatically collect:
- IP address and general location (city-level, not precise)
- Browser type and device information
- Pages visited and time spent on our site
- Referring website or search engine that brought you to us
This information is collected through standard tools such as Google Analytics and helps us understand how people use our site so we can improve it.
How We Use Your Information
We use the information we collect to:
- Schedule and confirm your washing machine repair appointment
- Contact you about your service request, including appointment reminders and follow-up
- Provide accurate pricing and diagnostic information
- Improve our website and service based on how visitors use our site
- Respond to questions, reviews, or feedback you send us
- Comply with legal obligations, such as recordkeeping for warranty claims
We do not sell your personal information to third parties.
Text Message (SMS) Communications
If you select “SMS” as your preferred contact method or provide your phone number for text updates, you consent to receive text messages from us related to your appointment including confirmations, scheduling updates, and technician arrival notifications. Message and data rates may apply. You can opt out at any time by replying “STOP” to any text message we send, or by calling us directly at [PHONE NUMBER] to update your contact preferences.
How We Protect Your Information
We take reasonable steps to protect the personal information you share with us, including using secure, encrypted connections (HTTPS) on our website and limiting access to customer information to those who need it to schedule and complete your repair. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Third-Party Services We Use
Our website may use third-party tools that collect limited data on our behalf, including:
- Google Analytics — to understand website traffic and visitor behavior
- Google Maps — to display our service area
- Payment processors (if applicable) — to securely handle any online payments
These third parties have their own privacy policies governing how they handle data. We encourage you to review Google’s privacy policy for more information on how Google Analytics processes data.
Cookies
Our website may use cookies small text files stored on your device to remember preferences and understand site usage. You can disable cookies through your browser settings, though some features of our website may not function as intended if you do.
Your Rights and Choices
You have the right to:
- Ask what personal information we have collected about you
- Request that we correct inaccurate information
- Request that we delete your personal information, subject to any legal recordkeeping requirements (such as warranty documentation)
- Opt out of text message or email communications at any time
To exercise any of these rights, contact us using the information below.
Children’s Privacy
Our services and website are intended for adults seeking appliance repair services. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The “Last Updated” date at the top of this page reflects the most recent revision. We encourage you to review this page periodically.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us:
[BUSINESS NAME] Serving Missoula, MT (zip codes 59801, 59802, 59803, 59804) Phone: [PHONE NUMBER] Email: [EMAIL ADDRESS]